Last Updated: 1 January 2025

At Bogoni Creatives, we strive to deliver high-quality digital solutions. However, if you are not satisfied with our services, please review our refund policy below.

Eligibility for Refunds

Refunds may be considered under the following conditions:

• Website Design & SEO: Refund requests must be made within 7 days of project commencement. If work has already started, only a partial refund may be issued.
• Social Media Management: No refunds are issued for services already delivered for a given period.
• Custom Design Work: Due to the nature of custom work, refunds are not provided once design drafts have been approved.

Non-Refundable Services

• Domain name purchases, hosting fees, and third-party software costs.
• Completed digital services (e.g., final website handovers).
• Delays caused by the client (e.g., late responses, failure to provide necessary content).

How to Request a Refund

• Refund requests must be sent in writing to admin@bogonicreatives.co.za.
• Please include your name, service purchased, and reason for the refund request.
• Refunds will be processed within 10 business days if eligible.

Changes to This Policy

Bogoni Creatives reserves the right to modify this Refund Policy at any time. Updates will be posted on our website.

For further inquiries, please contact admin@bogonicreatives.co.za